Understands their customers business Too often a relationship manager fails to really understand the customers’ business. In today’s socialised world that’s a crime. With access to the Internet, Facebook, LinkedIn, directories, research tools and so on it’s not hard to research a company and the management team you are working with to really understand what […]
So, you’re getting ready for your first day of training at a new restaurant, huh? Whether you’ve been working as a server for years or just starting out, there are a couple of things that you should always take into consideration before starting your first day of training. If you’re a new server, don’t […]
Walking into a new kitchen for the first time can be an extremely scary thing. Each professional kitchen has its own culture and way of doing things. If you take one misguided step, you risk embarrassing yourself – not to mention possibly ending up in the ER with a chef-inflicted knife wound. To help […]
As baristas, we should aim to stand out. I’m not talking about being the centre of attention, but something else – something about the way you make that perfect cup of coffee that makes you cooler than cool. Something that makes the customer’s day, that helps them to love coffee even more, and that inspires other […]
Most people being seated and served have no way of knowing what it feels like to be a waiter or waitress – and while guests are being served, we all want it that way. We want guests to leave with an experience that would warrant the words “pleasant” and “enjoyable”, even “indulgent” or “fun”. Happy guests are happy tippers, […]
The host or hostess is the first impression your restaurant gives to a new diner but also seasoned regulars. A bad impression could leave an undesirable taste that lingers beyond the last bite of your guest’s meal; but a good impression could be the key to unlocking an excellent dining experience. Let’s face it, a […]
Every office that presents itself to the public in any way requires a face to meet the public. Although excellent communication over the phone and by email are important to the reception staff.