What Makes a Great Relationship Manager?

Understands their customers business Too often a relationship manager fails to really understand the customers’ business. In today’s socialised world that’s a crime. With access to the Internet, Facebook, LinkedIn, directories, research tools and so on it’s not hard to research a company and the management team you are working with to really understand what […]

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What Makes a Great Barista?

  As baristas, we should aim to stand out. I’m not talking about being the centre of attention, but something else – something about the way you make that perfect cup of coffee that makes you cooler than cool. Something that makes the customer’s day, that helps them to love coffee even more, and that inspires other […]

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