{"id":4353,"date":"2017-10-11T06:38:42","date_gmt":"2017-10-11T06:38:42","guid":{"rendered":"http:\/\/www.clarusapex.com\/?p=4353"},"modified":"2021-10-19T08:34:07","modified_gmt":"2021-10-19T08:34:07","slug":"top-10-qualities-look-host-hostess","status":"publish","type":"post","link":"https:\/\/clarusapex.com\/uk\/top-10-qualities-look-host-hostess\/","title":{"rendered":"10 \u043d\u0430\u0439\u043a\u0440\u0430\u0449\u0438\u0445 \u044f\u043a\u043e\u0441\u0442\u0435\u0439, \u044f\u043a\u0456 \u043f\u043e\u0442\u0440\u0456\u0431\u043d\u043e \u0448\u0443\u043a\u0430\u0442\u0438 \u0432 \u0433\u043e\u0441\u043f\u043e\u0434\u0430\u0440\u0456 \u0447\u0438 \u0433\u043e\u0441\u043f\u043e\u0434\u0438\u043d\u0456"},"content":{"rendered":"<p>The host or hostess is the first impression your restaurant gives to a new diner but also seasoned regulars. A bad impression could leave an undesirable taste that lingers beyond the last bite of your guest\u2019s meal; but a good impression could be the key to unlocking an excellent dining experience. Let\u2019s face it, a host or hostess\u2019s job isn\u2019t easy \u2013 it\u2019s a rough job, and they are expected to do it all and keep even the most impatient diner satisfied, all with a smile on their face. So, how do you go about hiring someone to\u00a0fill this demanding role?<\/p>\n<p>\u00a0<\/p>\n<h3>Here are the top ten qualities to look for in your next host or hostess:<\/h3>\n<ul>\n<li><strong>Friendly:<\/strong>\u00a0This should be obvious, but above all, your host or hostess should greet every customer with a smile.\u00a0Rogelio Espin, general manager, Graffit, in New York City looks for staff members that \u201chave the ability to make customers feel important and comfortable at the same time.\u201d Look for candidates that exhibit top-notch manners as well.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Confident:<\/strong>\u00a0Whether or not a candidate has confidence in their skills should be evident in an interview. A host needs to speak with conviction and assure consumers throughout their experience. More so, a host that\u2019s confident in their skills won\u2019t take things personally in difficult situations.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Sharp:<\/strong>\u00a0David Myers,\u00a0chef, The Cosmopolitan, in Las Vegas explains, \u201cThe host controls the entire flow of the restaurant and needs to know what is going on in the restaurant at all times. Decisions must be made under pressure to accommodate each guest, ensuring that they have a phenomenal experience with us.\u201d\u00a0Andrea Cavaliere, chef, Cecconi\u2019s, in West Hollywood, California adds,\u00a0\u201cBeing able to call [return guests] by name and recall their favorite table and server are all important characteristics.\u201d<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Personable:<\/strong>\u00a0Depending upon the vibe of your restaurant, look for a host or hostess with some personality. \u201cService is black and white, hospitality is color,\u201d says\u00a0Will Guidara,\u00a0the co-owner and restaurateur of Eleven Madison Park and The NoMad in New York. Look for a host or hostess that will leave not only a good impression on diners, but a lasting impression.\u00a0 Never hire \u2018just a host\u2019, hire a likable candidate with some spark.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Composed:\u00a0<\/strong>There is a lot of strategy and constant change in seating arrangements, so a host needs to be able to adapt while staying calm and collected. A host needs to stay composed at all times \u2013 both in the face of stressed out waiters and \u2018hangry\u2019 guests. Especially at the dinner rush, hosts shouldn\u2019t get put out or visibly stressed by random requests and harsh demands.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Well spoken:<\/strong>\u00a0It almost goes without saying, but the way a host speaks is crucial. Cursing, mumbling and speed talking are all deal-breakers when it comes to hiring your next host. A candidate should come off as knowledgeable and polite at all times. Even if flustered, a host should never show it. One interviewing tactic that helps to find a well-spoken host is completing a phone interview prior to an in-person in order to\u00a0test a candidate\u2019s phone voice,\u00a0as taking calls is a very important part of being a hostess.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Compassionate:<\/strong>\u00a0\u201c(Hospitality) is about emotion, and connecting with human emotion,\u201d\u00a0Anthony Rudolf, the former director of operations for Thomas Keller Restaurant Group\u00a0says. \u201cI can\u2019t teach you what care feels like for another human, or the visceral response you get when you make someone else happy.\u201d Hosts should always be aware and responsive to guest\u2019s needs and emotions.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Enthusiasm:<\/strong>\u00a0Great hosts truly want to come to work each day and give their customers the best experience possible. When a host is excited and proud of their work, it shows in the service guests receive.\u00a0 Even if a host displays all of these other traits, if they\u2019re apathetic and don\u2019t get enjoyment out of their work it will be detrimental to your business down the line.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Team Player:<\/strong>\u00a0A host is much more than just a host \u2013 they could get called on to serve tables, bartend, manage, buss or dishwash. Look for candidates who thrive on multi-tasking and enjoy getting a breadth of experience. They should also be ready to sacrifice for the good of the team. If a server is running thin, a hostess should be able to make guests wait even if it means dealing with their resulting anger. A good host is eager to contribute to the overall success of a restaurant; no matter what role they end up playing.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Polished:<\/strong>\u00a0While this may not be at the top of your list when interviewing, a host should always look put-together and clean. After all, they are the first impression of your restaurant and should look the part. Hosts should be well-manicured and presentable. As\u00a0Michael White, chef\/partner, The Altamarea Group, which operates Marea, Osteria Morini and Ai Fiori in New York City puts it, \u201cThere is never a second chance to make a first impression.\u201d<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"http:\/\/www.marzettifoodservice.com\/blog\/top-10-qualities-to-look-for-in-a-host-or-hostess\/\" target=\"_blank\" rel=\"noopener\">Source link<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The host or hostess is the first impression your restaurant gives to a new diner but also seasoned regulars. A bad impression could leave an undesirable taste that lingers beyond the last bite of your guest\u2019s meal; but a good impression could be the key to unlocking an excellent dining experience. Let\u2019s face it, a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5923,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[126],"tags":[124,158,28],"class_list":["post-4353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel-hotels-restaurants","tag-hospitality","tag-hostess","tag-tips"],"_links":{"self":[{"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/posts\/4353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/comments?post=4353"}],"version-history":[{"count":2,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/posts\/4353\/revisions"}],"predecessor-version":[{"id":5925,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/posts\/4353\/revisions\/5925"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/media\/5923"}],"wp:attachment":[{"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/media?parent=4353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/categories?post=4353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clarusapex.com\/uk\/wp-json\/wp\/v2\/tags?post=4353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}